Refund policy

Return & Refund Policy

At EZARÏA, we want you to love every piece you purchase. If for any reason you are not completely satisfied, we're here to help make the return process as simple as possible.

Eligibility

Items must be returned within 14 days of the delivery date.
Items must be unworn, unwashed, and unaltered.
All original tags must remain attached.
Final sale items are not eligible for return or refund.

Return Process

To initiate a return, please contact us at info@ezaria.com within 14 days of receiving your order.

Once your return request has been approved, we will arrange a convenient pickup from your provided address.

Please note that return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

Refunds

Once we receive and inspect your returned item, your refund will be processed within 5–10 business days using your original payment method.

Processing times may vary depending on your bank or payment provider.

Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery and include clear photos of the item and packaging.

We will review your request promptly and work to resolve the issue as quickly as possible.